Frequently Asked Questions
How does the Med-Alert System work inside my home?
Pressing your wristband or Pendant Help button will initiate a call to our monitoring center using your base station and home phone line.
Does the Med-Alert System work outside the home?
Yes. When leaving home, take the MobilePers communicator from the built-in charger on the base station. The MobilePERS (Personal Emergency Response System) Communicator works via GSM anywhere in the USA that has ATT coverage. MobilePERS is the first and only system where the GSM/GPS communicator was designed and integrated from the ground-up to interface as a single system instead of adding 3rd party devices like other Medical Alert Companies.
How does it work outside my home?
The MobilePERS Device combines GPS (Global Positioning Satellite) and cellular technology, enabling our monitoring center to be notified of your location and establish 2-way communication in the event of an emergency.
Do I need a dedicated home phone line to the system to work?
Yes and No. Our Classic Medical Alert System does require a phone line for the main base station to work, but for homes with no phone lines, we offer the GSM communicator as a stand-alone Medical Alert System that does NOT require a home phone line. This is the same MobilePERS communicator used with the Med-Alert System, but does not include the base station and communicats via GSM/Cellular. This system includes a charging base and includes all the cutting edge GPS and location-based services found in our standard system.
What’s is the range of the Help button?
The Wireless Wristband/Pendant has an open-air range of about 600 feet and is designed to work from anywhere inside your home (depending on the size and construction of your home).
Is the Help button water resistant?
Yes. It is designed to be worn at all times including the shower and bath. It is not designed to be submerged or exposed to water for long periods of time.
Will the Med-Alert base station work in a power outage?
Yes. All our systems have battery back-up and will continue to work for about 30 hours.
Does the Base Station system use 2-way voice communication?
Yes. The base station has a built-in speaker and microphone. Once the button is pushed the base station will establish 2-way hands-free communication with the Central Station.
Will help be sent if I am unable to communicate with, or hear, the operator?
Yes. If you are unable to communicate with our monitoring center, for any reason,
You can request that a neighbor, family member
or help be dispatched.
Is the system easy to install?
Yes. This is a 1/2 minute installation. Plug power cord into an outlet. Plug phone line into a phone jack... If you have any questions regarding the installation, live help is available.
What are the minimum system requirements?
A home telephone line and power outlet are required to install a base station.
For homes without a phone line, you can order the stand-alone communicator without the base station.
Can I use your system if I have a Digital Subscriber Line (DSL) service?
Yes. However, you must install a DSL filter between the telephone base and the telephone wall jack. If you need additional information, please contact your DSL service provider.
Is the system compatible with ALL Voice Over IP (VoIP) phone systems?
No. Your VOIP service may not be compatible with our service. Please contact us for further assistance.
Can I find out if the MobilePERS Device will work in my area?
Yes. Please use the
AT&T Coverage Viewer learn more about coverage in your area.
Order/Service/Billing FAQ:
How do I order my system?
The fastest way is to call 888-297-SAFE (7233). You can also fill out our
online order form. We will call you to get your medical history, call list and billing information and ship your unit out the same day (orders placed before 2PM EST).
Do you offer month-to-month service?
Yes, month-to-month service is available. More cost-effective plans are the quarterly and annual options. There are NO CONTRACTS required.
Is the monitoring service the only cost?
Yes. All system equipment is provided with your monitoring plan and must be returned in order to cancel service.
Do I have to sign a wireless service contract?
No. Service on the AT&T network is included in with your monitoring plan.
Is system repair or replacement included?
Yes, provided that reasonable care for the system has been employed, any non-working part(s) will be repaired or replaced at no cost to you.
Are credit card and EFT (check) payment options available?
Yes. We also accept American Express, MasterCard, VISA, and Discover Card.
Is shipping FREE?
Yes. We provide FedEx Ground (3-5 day) shipping a no charge. Optional next-day shipping is available for an additional charge.
What time can I place order have it shipped that day?
Orders received before 2 PM EST weekdays are shipped the same day.
Do you offer a risk-free trial service?
Yes.You have an opportunity to try our service first, we provide a 30-day risk-free trial. If you are not completely satisfied with our services, and you return all system equipment within the first 30 days of your agreement, you will be given a full refund, including standard shipping (excluding any express shipping costs).
Is there a penalty for early cancellation?
No. If for any reason the service is no longer needed, simply return all system equipment. A prorated refund will be issued for unused service that may have been prepaid. To cancel service, simply return all equipment and accessories to us by mailing the system to us at your expense. Service will be cancelled effective the day the system is received at our location.
Company/Monitoring Center Questions:
Where are you located?
Cleveland, Ohio and Las Vegas, Nevada.
What are your hours of operation?
Our Central Station isavailable 24 hours a day, year round. Sales and Customer Support from 8 am to 8 pm (PST) on weekdays.
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